Manifesto

We’ve seen it happen too often.

A SaaS team starts lean and ambitious. Then the tickets roll in. New users mean new questions. Bugs. Missed docs. Endless back-and-forth.

So they hire more agents. Add another shift. Buy a chatbot. Build macros.

And still, support becomes a cost centre.

We think there’s a better way.

What if you didn’t have to choose between quality support and scaling fast?

What if one system could instantly resolve the easy stuff, guide users through tasks, and escalate what matters, without anyone watching a queue?

That’s Lynn.

An AI-First Support (AFS) system that learns from your knowledge base, support history, product events, and team feedback.

So whether a user emails, gets stuck inside your app, or submits a support ticket, Lynn responds instantly. And if it’s too complex? Lynn hands it off to a human, with context, in real time. through tasks, and escalate what matters, without anyone watching a queue?

The result?

A few support strategists can handle millions of customers. Founders get their sleep back.

And users feel seen—day or night.

This is how support should scale.

Not by hiring. But by building systems that learn, act, and evolve.

If you believe in doing more with less—without cutting corners—we built Lynn for you.